Solution

The client chose Carmatec as their development partner for this extensive and complex system due to our expertise, know-how and years of experience in servicing hosting companies and datacenters. The domain experience played a critical factor in building the right solution to fit their business processes and increase their operational efficiency multi-fold. It was also built under an extremely flexible and scalable model to be able to expand as the business grows.

Client – Hosting Company
Man hours spent – 20000 + hours

Features

• Automated order process for Cpanel, SolusVM, Virtuozzo & Onapp orders with provisioning within 5 minutes and fraud check handled through Maxmind.
• An-end-to-end integration of the support management platform with Kayako Support Suite
• Domain management with Enom/Tucows integration for auto-renewal
• Complete Billing platform – Auto-Invoicing, Payment reminder, Credit handling, Auth.net/Paypal integration, Automated account suspension & termination
• End-to-end backend operations management – Servers, Dacenters, IP blocks & assignment, Hardware & Network inventory.
• Staff management & scheduling
• Automation of first level Security & Network audits clubbed with network, bandwidth & server monitoring.
• Marketing management for Campaigns, Coupons and new offers.
• Affiliates and Reseller Management
• Management Reports for Revenue Trends, Profitability, Cancellations, Product based performance as well as numerous other performance metrics.
• Finally an end-to-end customer portal to streamline all interaction and communication with their 15000+ active customer base.